The perceived value of developing cultural competency and sharing knowledge within and across federal, state, and local agencies as well as in public and private organizations is increasing. The growing economic challenges our Nation is facing, exacerbated by the increasing frequency and costs of natural disasters is an example of the critical need for recognizing and reconciling the similarities and differences in organizational cultures to facilitate inter-agency and intra-organizational information and knowledge-sharing.

The model for exploring the search for excellence is web development, yet developing a quality web site is inextricably linked to customer and business goals. Web development is essentially the process of aligning customer needs with business goals, via web technology within the framework of an organization’s market identity and vision.

As project managers we are tasked with planning, organizing, and controlling organizational
resources to meet revenue goals, and support the viability of the enterprise. Project managers achieve
these ends by delivering products on time, under budget, and within specifications. Operationally, we
teamwork, and maintain a positive and productive workplace. These goals and objectives are not easy
to achieve in imaginary or idealistic problem-free and culturally homogeneous organizations. Yet, we
are required to be efficient and effective in boosting both profitability and morale across diverse
cultures and organizations.